WE ARE COMMITTED TO PROVIDING YOU WITH THE BEST PET CARE POSSIBLE. IN ORDER TO DO THIS, WE ASK THAT YOU PLEASE READ THE FOLLOWING POLICIES AND IF YOU HAVE ANY QUESTIONS OR COMMENTS FEEL FREE TO CONTACT US.
Cats must be seen a minimum of once daily.
Large dogs must be seen a minimum of twice daily and small dogs a minimum of three times daily, if you are absent from the residence for more than 24 hours, as long as they are not older pets, babies or have medical issues. This may be an overnight visit only which includes a morning and evening walk.
All cats and dogs that go outside must be currently vaccinated for rabies and possess a current county-issued rabies tag that is attached on their non-slip collar, along with the proper paper work of such left on the counter.
You will be contacted on our first visit to confirm we have started the job, text is our choice.
Initial Consultation - For all new clients, we require a free initial consultation with you before our first visit. All forms and a key will be picked up at this time, if they have not been previously submitted. You may opt to have your key kept by us in case we are needed in the spur of the moment, emergency or returned to you after each set of visits. Exceptions can be made in the event of an emergency. If an additional trip is required for a practice visit, to reacquaint with a pet, meet a new pet, or any other reason, these trips will be charged at a rate equal to one visit.
Returning clients - Please leave on your counter any changes or additional information since last set of visits that is need for us to do the best job possible.
Reservations, cancellations and changes - All reservations must be made by contacting Kemberly at (941) 780-5467, which you can text, or e-mail KEMBERLYBROWN@COMCAST.NET. Your reservations are not confirmed until you receive a reply. Please contact Kemberly one or two days before your trip to confirm.
Payment - Payment is to be made in full by the last day of service. We accept check (dated for the last day of visit – left on the counter), cash, PayPal or direct deposit into our Banks. Checks should be made payable to Kemberly Brown, unless instructed else wise.
Holiday Charges - PLEASE NOTE THERE WILL BE AN ADDITIONAL CHARGE OF $5 per visit ON LISTED HOLIDAYS:
New Year’s Eve (December 31) and New Year’s Day (January 1)
Independence Day (July 4)
Christmas Eve (December 24) and Christmas Day (December 25)
Services and Rates - Prices are subject to change without prior notification. Please schedule accordingly. If your pet’s care takes longer than the time we have scheduled for you, we will charge for an increased care level. There may be an additional fee if pet mess cleanup cannot be completed in the scheduled time (this will apply only to the visit during which it occurred).
Alarms - We LOVE alarms – have Kemberly a code and a password that she knows how alarm works. Put Kemberly’s number at the top of the call list if the alarm goes off for duration of your time gone. If you choose not to put Kemberly at the top of the list, we cannot be responsible for the charge of alarms set off accidently. if the police are called they could charge for such stated service (normally only 2 free calls a year from the police).
Referral Incentive - To show our appreciation for your continued support, we will extend two free visits of pet sitting per booked and serviced referral.
During our visit - We will use our best judgment regarding inclement weather, thunder storms, extreme heat or cold, sun exposure, etc. Any time shortened will be made up by either staying longer at another visit or making an additional visit at no additional charge. We may also find that we have free time and may stay longer than requested at no additional charge. We will clean up pet accidents, however if the situation calls for a professional cleaner we reserve the right to turn the situation over to the homeowner when they return. If you have valuable rugs, carpet, furniture, etc please leave special instructions on how to care for any incidents involving these items. If additional supplies are needed (determined by me), you will be responsible for reimbursement of any charges incurred.
When you leave:
Make sure all windows and doors are locked.
Set alarm if we are using one and that Kemberly has the code and password. Contact the alarm company to put Kemberly’s number at the top of the call list if the alarm goes off for duration of your time gone.
Please make sure that if your pet is to be walked, they are wearing non-slip collars with ID and rabies tags or has a microchip.
Leave out our yellow folder, with all information that will be needed, including shot record, along with a picture of each pet attached to front cover.
Please leave a short itinerary with any additional contact information such as hotel name and phone number that we may not have on file.
******Please advise if there will be anyone else coming in or out of your home while you are gone besides our team, our insurance company will need to be advised. It is best not to have anyone else coming in and out while you are away. Kemberly reserves the right to cancel her services regarding this issue.
Please leave supplies out on the counter, including a broom or vacuum cleaner in site. Label products if there is any chance of confusion.
Please make sure we have the key or know where to find it. If we are using a remote to the garage, make sure we know where to get a key if the electric goes out.
Upon Your Return - We ask for a confirmation call or text upon your return, no matter how late. They are our responsibility until you are safely home. If for some reason we have not heard from you nor can we reach you, we will do the next would be scheduled visit and charged as such. Please do not have us walk in on you sleeping, it has happened.
Privacy - We will never sell or give away any of your information. We will not give a neighbor/friend any type of information regarding your where a bouts or when you are returning etc…..nor any other type of personal information.
Liability - We are not responsible for any damage caused by or to pets in our care as long we acted in a reasonable manner that is not fraudulent or negligent. Pet owners are responsible for any damage caused by their pets to our care givers, other pets, the home or general public. This is one of the reasons we have a tendency to walk in the other direction when approaching other pets on our walks. Pet owners will pay the cost of medical attention for our pet care givers injured by or as a result of the pet in their care. We cannot be held liable for any loss or damage occurring to pet or home if homeowner requests that doors or windows be left open or unlocked; if keys are hidden outside; if pets are left outside while no one is there; if anyone else has access to the house including but not limited to businesses (such as pool or lawn care), neighbors, friends and/or family.
Emergency Veterinary Care - Instructions will be followed in accordance with the instructions left on your Emergency Care Authorization Form. Homeowner will be responsible for all charges incurred in the course of treatment. In addition, homeowner is responsible for contacting their veterinarian and informing them that Kemberly Brown is caring for the pet(s) in their home and is authorized to seek medical attention for them.
Homeowners Emergency - We will contact you first. In the event that you are unreachable, we will contact the people listed on your client information profile to appropriately handle the situation. Any charges incurred will be homeowners’ responsibility and reimbursement will be due when you return.
Hurricane and Other Disaster Plan - Due to the nature of the weather in Florida, we request that you select from one of three options listed below. Please read all three options and select the one that best fits your situation. Hurricane season runs from June to November of each year, but storms can form at other times. In the event that a hurricane watch or warning is issued, we will need to secure our own homes and possibly evacuate our own families and pets, but we will first secure your home and pets. We must take care of everything before a storm hits, because we will be unable to be on the road during a hurricane or tropical storm. Because we may not be able to reach you before, during, or after a storm, we require each client to complete a Disaster Plan so there is no question as to your instruction. We offer three choices:
Choice #1 - We will take your pet with us, either to one of our homes or where we may go. We have two other homes, one in Arcadia and one in Tennessee. They will be treated as one of our many pets, with care and LOVE.
Choice #2 - We transport your pet to a Emergency Caregiver, Vet or Boarding Facility. We will secure your home to the best of our ability. We will contact your emergency caretaker and make arrangements to drop off pet. We will transport your pet to your emergency caretaker for the duration of the storm. After the storm is over and roads are passable, we will check on your home to see if it’s inhabitable. If your home is OK, we will contact your emergency caretaker and arrange for pick up of your pet. We will transport your pet back to your home and will continue scheduled care. (Emergency caregivers may pick up and/or drop off pets if they wish) Charges will apply for each trip we make, but no charges will apply while pets are with the emergency caretaker. Extra charges may apply for any extended visit time necessary at your home prior to and after a storm.
Choice #3 - Your pet remains in Your Home. We will secure your home to the best of our ability. We will secure your pet in a room or crate for the duration of the storm. After the storm is over and roads are passable, we will continue scheduled care. There will be no charge for missed visits due to a severe weather event. Extra charges may apply for any extended visit time necessary at your home prior to and after a storm. No visits will be made during a storm. Please note that if a mandatory evacuation order is issued or if roads are closed or impassable, we may not be able to return for an extended period of time.
Securing your home before you leave home during hurricane season - If you are out of town, your pets are in our care, and a hurricane is approaching, we will only be able to do minor work, such as taking in small plants and items, and making sure windows and doors are locked. Terry, Kemberly’s husband, might be able to help but please have friends, family, a handyman, or neighbors ready to go to your house on their own time to move large/heavy items and to board up doors and windows (if necessary). We are not responsible for any damage done to your home by a hurricane or other natural or man-made disaster.
Securing your pets before you leave home during hurricane season:
1. Crates. Each pet should have a crate/carrier large enough to stand and turn around in. Cat carriers should have enough room for a small litter box. Put bedding in the crate if your pet won’t ingest it. If possible, use masking or duct tape and a marker to label the outside of each crate with pet’s name, type (dog/cat), your name, your address, your phone number, vet’s name and number, and any major medical problem.
2. Disaster Supply Kit. The ASPCA, Red Cross, and Humane Society of the U.S. recommend that a disaster supply kit be prepared for your pets. It should be ready to go in an easy-to-carry duffel or watertight container.
Here are some suggested items:
Collar or harness with rabies and ID tags attached. Ideally, all dogs already will be wearing collars with ID tags
Leashes for dogs
Food and treats (plus manual can opener if necessary for canned food) to last 2 weeks. Remember there might be no refrigeration or electricity.
Water to last 2 weeks
Disposable cat litter box, scoop, and litter
Paper towels, spray cleaner, trash bags, and baby wipes
Pet first aid kit
Place in a sealed zipper sandwich baggy inside the first aid kit:
Photo of EACH PET labeled on back with pet’s name & your contact info.
Copy of most recent vaccination record for EACH PET
Detailed instructions for EACH PET, including food, medications, and behavior problems
Microchip ID # and company contact information
Please have medication plainly with stated amounts and time. If giving injection, please pre fill syringe when possible and store in the refrigerator.
No charge for cancellations within TWO hours before our scheduled visit time. If you do not notify Kemberly and we arrive at your home for your scheduled service, you are charged in full for the visit. Please be advised you may contact us at any time 24/7, REALLY.